Updo Transitioning Hair

We accept US-based credit and debit cards (Visa, Mastercard, Discover, American Express), as well as PayPal and Shop Pay.

Yes, we do accept PayPal.

When your card is reviewed and declined, the funds are placed on hold rather than completing the transaction. This can happen when payment information is entered incorrectly or an invalid payment method is used. Your funds will return to your bank in 3-5 business days. If you do not see the funds after that time, contact your bank directly.

Yes, we accept US-based debit cards at checkout. Prepaid gift cards and money orders are not accepted.

No. The payment must be processed in US currency regardless of which method you use through PayPal.

Discounts are offered during promotions. Follow us on social media or sign up for our Newsletter to get announcements on upcoming deals.

That item is currently out of stock. Please check back soon as we restock regularly.

Use the Store Locator at the top of any page on our website to find stores in your area that carry our products.

If no stores are listed near you, you will need to purchase online at this time.

Contact the store you purchased from. We do not handle returns or exchanges for retail store purchases.

Follow our Returns Policy on the website for step-by-step instructions.

Samples are distributed through promotions. Sign up for our Newsletter to stay informed on upcoming opportunities.

All orders have a 1-2 business day lead time after the order is received. Orders placed during a holiday or promotion may take 3-4 business days to process before shipping.

If your package just shipped, allow 1-2 business days for the carrier to update their tracking system.

No. We only offer shipping. We do not have a storefront or pickup location.

No. We only ship Monday through Friday. Saturday delivery is not available.

Once an order ships and is confirmed delivered to the address on file, we are not responsible for lost or stolen packages. Contact the carrier directly with your tracking number to open an investigation. We recommend arranging to be available on the estimated delivery date or scheduling a pickup at the carrier holding facility.

We ship within the United States, Puerto Rico, and the US Virgin Islands only. International shipping is not available at this time.

Your order must reach $55.00 before tax and shipping are applied. Select the Free Shipping option when choosing your shipping method at checkout.

Free Shipping uses Ground delivery. East Coast orders typically arrive in 1-3 business days. West Coast orders typically take 4-5 business days.